Last Updated Date: August 9, 2025
1. Introduction
We respect your privacy. This Privacy Policy explains what data we collect, how we use it, and your choices when you visit nexyel.com or use our Services.
2. Who controls your data
Data Controller: Nexyel Technologies. If you buy Google Workspace or Microsoft 365 through us, those providers are separate controllers for their own services and have their own privacy terms.
3. Data we collect
- Account & billing: name, company, email, phone, billing address, payment details (handled by our payment processor), plan details.
- Service setup: domain names, DNS records, registrar/tenant IDs, configuration artifacts, and technical metadata needed to provision mailboxes.
- Usage & support: logs related to provisioning, support tickets, email communications with our team.
- Website: cookie/usage data (IP address, device/browser, pages viewed). See Cookies section.
- Optional marketing: your preferences and subscriptions. We do not knowingly collect sensitive personal data unless you provide it for a specific, lawful purpose.
- When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.
4. How we use data (purposes & legal bases)
- Provide Services & support (contract)
- Billing, fraud prevention, and account management (contract/legitimate interest/legal obligation)
- Configure DNS and mail systems you ask us to manage (contract)
- Improve and secure our Services and website (legitimate interest)
- Send service updates and optional marketing (legitimate interest/consent)
5. Sharing & disclosure
We share data with:
- Vendors/processors that help us run Services (hosting, billing, analytics, support tools)
- Email providers (Google/Microsoft) when required to provision/manage your mailboxes
- Registrars/DNS providers when configuration is required
- Legal authorities if required by law or to protect rights, security, or property We do not sell your personal data.
6. International transfers
Your data may be processed in countries outside your own. Where required, we use appropriate safeguards (e.g., standard contractual clauses) when transferring data internationally.
7. Retention
We keep data only as long as needed for the purposes above or as required by law. We delete or anonymize data when no longer needed. You may ask us to delete your account data (subject to legal retention requirements).
8. Security
We use reasonable technical and organizational measures to protect data (restricted access, credential rotation, encryption at rest/in transit where possible). No method is 100% secure.
9. Your rights
Depending on your location, you may have rights to access, correct, delete, port, or object to processing of your data, and to withdraw consent where applicable. To exercise rights, email [email protected].
10. Cookies & tracking
We use necessary cookies to operate the site and optional analytics cookies to improve it. You can manage preferences via your browser or our cookie banner (where available).
11. Children
Our Services are for business use and not for children under 16. We do not knowingly collect children’s data.
12. Changes to this Policy
We may update this Policy and will post the new effective date. If changes are material, we’ll notify you by reasonable means.
13. Contact
Privacy questions: [email protected]
