Last Updated Date: August 9, 2025
1. Overview
Because we deliver digital Services and third‑party licenses, our refund rules depend on whether an item has been provisioned/activated.
2. Cancellations vs refunds
- You can cancel future renewals any time. Cancellation becomes effective at the end of your current billing period.
- We don’t issue pro‑rata refunds for the remainder of an active billing period.
3. Refund eligibility
You may request a refund for:
- Unused mailbox orders that have not been provisioned/activated by us; or
- Duplicate charges or confirmed fraudulent/unauthorized payments; or
- A failed provisioning caused by us where we cannot reasonably deliver after you’ve met prerequisites.
We cannot refund after:
- A mailbox license has been created/activated and credentials delivered; or
- We have completed DNS changes/tenant configuration per your request; or
- Non‑compliance with onboarding steps prevents delivery within the quoted window.
4. How to request a refund
Email [email protected] from your account email within 14 days of purchase and include:
- Your name/company, order ID, and number of mailboxes
- Confirmation that the license(s) were never used/activated (if applicable)
- Any supporting info (e.g., duplicate charge screenshot) We’ll acknowledge within 3 business day and decide within 5 business days.
5. Refund processing
- Approved refunds go to the original payment method.
- Please allow 10–14 business days for your bank/processor to post the credit.
6. Chargebacks
Please contact us first. If you open a chargeback without giving us a chance to help, we may suspend Services during the dispute. We reserve the right to contest unfounded chargebacks.
7. Contact
Billing & refunds: [email protected]
